have questions?
we have answers
At our top-rated balloon service in the DC area, we understand that clarity is key. We believe that by addressing every question and concern, we can provide our clients with the confidence and peace of mind they deserve. This commitment to transparency and customer satisfaction is what sets us apart, and it’s why we’re proud to be the go-to choice for all your balloon needs.
most common
questions
#1 Can I personalize my order?
Yes! While some products have limited customization options, such as a maximum character limit for vinyl text, we’re happy to accommodate additional requests like different balloon styles, extra balloons, or theme-specific balloons. Additional costs may apply depending on your specific requirements. Just send your ideas and the base product to info@thecelebrationtime.com and we’ll make it happen.
#2 Do you offer same-day delivery?
We’ve got you covered with same-day delivery! Some items are subject to availability. Contact us at info@thecelebrationtime.com before placing your order to confirm availability. Additional fees may apply.
#3 How can I get in touch?
For accurate orders and timely responses, we prefer communication through email. This enables us to exchange photos, provide detailed quotes, and track order details. It also helps us avoid mistakes and ensure happy customers. Thank you for understanding. Please fill out the order request form or email us at info@thecelebrationtime.com.
#4 Can I expect the product to be exactly like the picture?
Each of our balloon arrangements is meticulously crafted by hand, ensuring that no two are exactly alike. We reserve the right to make substitutions when necessary to achieve the best overall design results. Rest assured, our team always puts their creativity and attention to detail into every arrangement to make sure that it perfectly fits your celebration.
#5 What is your cancellation policy?
At The Celebration Time, we understand that sometimes changes may need to be made to an order. We allow changes or cancellations up to 5 days prior to the scheduled delivery date with a 50% refund. After this period, the order becomes final and non-refundable, as we have committed to purchasing inventory, starting production, and reserving a delivery slot.
If you need to change or cancel your order, please email us at info@thecelebrationtime.com. All changes and cancellations must be made via email. Our team is available to assist during office hours from Monday to Saturday, 9:00am to 5:00pm EST.
#6 What are the delivery options for orders?”
We offer convenient delivery options for our customers in the DMV area, with delivery fees varying depending on the location and is calculated based on miles. During checkout, you can easily schedule your delivery, choosing between morning delivery (9:00am to 12:30pm) or afternoon/evening delivery (1:00pm to 7:00pm). Please note that we are unable to provide a specific delivery time, but your order will be delivered within the selected time slot. If you have any special delivery instructions, such as a specific time frame due to work schedule, please let us know and we will do our best to accommodate your request. Please reach out to us at info@thecelebrationtime.com if you have any questions regarding our delivery options.
#7 What about sustainability?
We use premium balloons that are not only more durable, but also have a commitment to sustainability and reducing environmental impact. We recommend practicing safe balloon handling and disposal by not releasing them into the air.
#8 What should I keep in mind when handling balloons?
For best durability, it’s important to avoid exposing balloons to direct sunlight or heat for extended periods of time. For outdoor decorations, we take measures to ensure the balloons are as well-protected as possible from the sun, but some popping is normal.
In terms of safety and health, it’s important to note that children under 8 years old and pets can choke or suffocate on uninflated or broken balloons. Adult supervision is always required, and uninflated balloons should be kept away from children and pets. Any broken balloons should be discarded immediately, and potential latex allergies should be taken into consideration.
Let us bring your vision to
life
with our wide range of event styling services, from balloon decorations to unique gifts. Explore our selection now!
